TERMS & CONDITIONS

PLEASE READ CAREFULLY

Before placing any orders, the following terms and conditions must be agreed. This form can be downloaded using the following link: Terms and Conditions Form

  1. Cupid Creative ability to perform our services depends on us having adequate access to the venue prior to event for dressing and after for removal. This contact is on condition of adequate and reasonable access to the venue. Costs may vary if access times are found to be unsociable or unreasonably short. We shall endeavour to inform you of our requirements and not later than 3 weeks before event and it will be your responsibility to ensure that the venue is able to accommodate our requirements at your expense.

  2. All hired goods remain the property of Cupid Creative Ltd of Unit 2B 57A North Cray Road, Sidcup, Kent DA15 9AJ.

  3. During the period of hire, the hirer is solely responsibly for the hired goods and the hirer shall at all times be responsible for insuring all goods, from the time of acceptance of the goods until the time it is returned and accepted back into the possession of Cupid Creative.

  4. Hired goods will be counted and checked when they are collected and our decision as to losses/damages will be final. The hirer may have a named representative present to check the goods with our driver and countersign the collection note. In the case of items being collected by a third party carrier they are not authorised to check the goods and Cupid Creatives's decision is final.

  5. Any person not the hirer (i.e. hotel/venue employees and event co-ordinators) who sign a delivery/collection note, is deemed is deemed to be authorised by the hirer.

  6. Cupid Creative shall not be responsible for any injury or damage to persons or property arising from the use of any equipment purchased or hired. Events Decor shall in no circumstances be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default In the performance of its duties.

  7. Shortage and damage to hired goods will be charged according to the full replacement value at the time of hire, details of which are available on request. Shall the hirer wish to have any damaged goods returned for inspection Cupid Creative must be notified within 28 days of the hirer being informed of any such damage. Otherwise, the said items will be disposed of. Any goods returned are at the hirer's expense.

  8. Where applicable the hire period shall be deemed to continue until the goods are made available to Cupid Creative or returned to their possession. In the case of a late return of hired goods on the part of the hirer a hire charge equivalent to the daily hire rate will be made.

  9. Where applicable hired goods must be available for collection at the delivery address, unless other wise agreed. All deliveries and collections within 1 hours drive from the Cupid Creative's office are complimentary, out with this area delivery and collection will be charged for - this will be arranged and detailed in the provisional booking/contract. Any extra expenses incurred where subsequent journeys are made necessary, will be charged accordingly.

  10. No hired goods will be accepted by Cupid Creative other than that which has been hired and specified on the contract. Any goods returned which do not belong to Cupid Creative will be notified to the hirer. Should they not be collected within 28 days Cupid Creative reserves the right to dispose of them. Should the hirer wish to have them returned to them then it is at the hirers expense.

  11. In the event of cancelled forward bookings, a minimum payment of 50% of the total cost will be payable by the client. Any cancellations within 14 days of the event will charge at the full cost. Any items purchased or manufactured especially for the client will be charged in full once purchased/production has begun.

  12. We will make every effort to deliver, set up and collect at the times requested by the client; however removal will be as promptly as possible, we cannot guarantee collection immediately after use from every venue at the same time. It the clients responsibility to ensure that any hired goods are kept dry and in a secure place until collected.

  13. We will endeavour to supply specific items requested, however we reserve the right to use our discretion to supply an appropriate alternative where necessary

  14. If any provision of this agreement is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, void ability, unenforceability, or unreasonableness be deemed severable and the remaining provisions of this agreement and the remainder of such provision shall continue in full force and effect.

  15. The contract into which these terms and conditions are attached, any separate list or specification expressly referred to in it and these terms and conditions constitute the entire understanding between the parties with respect to the subject matter of this agreement and supersede all prior agreements, negotiations and discussions between the parties relating to it.

  16. Save as expressly provided in this agreement, no amendment or variation of this agreement shall be effective unless in writing and signed by a duly authorised representative of each of the parties to it. For the avoidance of doubt, and without limiting the generality, this shall apply notwithstanding any terms or conditions which are endorsed upon, delivered with or contained in the Clients purchase order, confirmation of order, specification or other document.

  17. Full payment is to be paid in full at least two weeks prior to the function, if this agreement fails on customers behalf, we will not be liable to complete our service to the client.

  18. The dance floor and back drops are PAT tested and are struturely sound. We are not liable for you or your guests disturbing our equipment and causing danger.

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FREQUENTLY ASKED QUESTIONS

How would I book you for a wedding or event?

If you are wanting to book an appointment with us you would need to register your interest first by either giving us an email or a call. We will then book you a proper telephone call for a more detailed consultation on what you would want where we will discuss themes, colour, budget etc. Using this information, we would then go away and put together a visual representation of what we can provide and then we will schedule a second meeting with you which would be face to face. We usually provide a sample of flowers and/or a table centre sample for you to see so you can either approve or suggest an improvement. The most important thing when booking our floral decor services for a wedding and event is communication and keeping this clear throughout the period we work together.

What other services can you provide for weddings and events?

Our chair covers come in an extensive range of colours and sizes, as do our organza ties and bows. We stock a wide range of organza's including single tone, two tone, diamonte organza's and other materials such as lace as new trends and themes are introduced. We can also provide all your table linen, runners and napkins to co-ordinate with your colour theme. Our twinkle light dance floors will give your venue a whole new look. They come in a range of sizes and will have your guests dancing the night away. Up lighting is one of the newest and hottest trends for your wedding. Up lighters can be used to add lighting to areas such as pillers, arches, head table or for an amazing effect use colours that will co-ordinate with your theme to light up the whole room. See your gallery for previous events we have worked with where we have provided other non-floral decoration and be sure to mention this when you register your initial interests

Do you offer any accessories along with floral decor?

Please speak to one of our team for prices on: Crystal Trees, Crystal Goblets, Diamonte and Pearl Brooches, Baskets and Basket Décor, Candle and Candle Décor, Candelabra Hire, Ostrich Feathers, Mirror Hire, Gift Box, Wedding Chairs. You can find our details on the contact us page of this website

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